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QUICK RESPONSE MECHANISM

1+N overall service

1+N overall service

(maintain a high degree of consistency in pre-sales and after-sales)

professional business manager + 1 technical service guide + 1 on-site processing training supervisor to provide customers with complete and professional on-site processing solutions.

The overall service is divided into 7  nodes acceptance standard  system:

The overall service is divided into 7 nodes acceptance standard system:

(1)Quick quotation, provide customized services.

(2)Technical submission of special needs;

(3)Strict quality inspection

(4)Successful commissioning and acceptance of equipment;

(5)Remote or on-site guidance to workers for acceptance of use results;

(6)Regular return visits to usage.

(7)Weekly operation analysis meeting:

The general manager presided  over the meeting to solve all  customer problems.

The general manager presided over the meeting to solve all customer problems.

Three-stage return visit for  equipment delivery:

Three-stage return visit for equipment delivery:

Each customer enjoys the three stages of return visits and monitoring before the delivery of the equipment in the customer center, during the commissioning of the equipment and the guidance of workers in use, and after the successful delivery of the equipment, and provides customers with a safe and practical “automated CNC steel bar processing service plan”.


Customer rapid response  mechanism:

Customer rapid response mechanism:

The customer center professionally accepts customer inquiries and complaints, and assigns professionals to solve the problem within 24 hours from the date of complaint.


Three-stage return visit:

Three-stage return visit:

(1)One month after receiving the goods;

(2)Six months after the equipment is fully delivered;

(3)One year after the quality expires;


The above three stages implement  three return visits to ensure that  customers enjoy assured  engineering services for life.

The above three stages implement three return visits to ensure that customers enjoy assured engineering services for life.

(maintain a high degree of consistency in pre-sales and after-sales)

(1)Customer value-added services

(2)New product launch, technology upgrade, online experience

(3)Telephone return visit


0086-0532--68972891 0086-15092186599 [email protected] 008615092186599

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